In the wake of post-COVID-19 economic challenges and intensified market competition in Sri Lanka, DIC Lanka embraced a proactive approach to not only weather the storm but emerge stronger than ever. Recognizing the need for fresh ideas and collaborative efforts, DIC Lanka embarked on a journey to re-engage with customers and set a new benchmark for industry excellence. This consisted of client trainings involving R-PAC, Aitken Spence, PrintXcel BP, and Toppan Form. Below are some of their learnings to encourage team members and entities for customer retention:
1. Identifying Opportunities: Birth of a New Idea to Rise Above Competitors
In response to the difficult market and rising competitors, DIC Lanka took this opportunity to brainstorm and collaborate with teams across various departments (e.g. Technical, Sales, R& D, and Quality) and came up with a roadshow concept.
2. Hosting Insightful Training Sessions & Inviting Key Customers
During the roadshow, key customers will learn from experts on basic ink & Color Matching technology – where sessions are conducted by a veteran. This gave value to Lanka’s existing and prospective customers and foster long-lasting work partnerships.
Technical Seminar by Mr. Jagath Madanayaka at PrinXcel BP – Topic: Basics of Offset Printing InksRoadshow Highlights
Mr. Jagath Madanayaka, former Senior Sales Manager for Offset Inks, took center stage to impart his profound knowledge on the Basics of Offset Printing Inks. Expressing pride in DIC’s innovation and sustainable solutions and shared experiences spanning three decades.
Reflecting on the significance of this endeavor, Mr. Madanayaka shares, “As the global market shifts towards environmentally friendly products, DIC Lanka stands at the forefront, offering impeccable solutions that resonate with customers. This roadshow becomes the platform to inspire innovative ideas while forging lasting connections with clients.”
Technical Seminar by Mr. Jagath Madanayaka at PrinXcel BP – Topic: Basics of Offset Printing Inks
Mr. Jagath Madanayaka at Toppan Form – Topic: Basics of Offset Printing Inks
Mr. Jagath Madanayaka at Aitken Spence – Topic: Basics of Offset Printing Inks3. Clients’ Engagement at the Forefront of Customer Satisfaction
With customers gaining practical insights and meaningful interactions, DIC Lanka made this a recurring event, symbolizing their commitment to customer retention. Regular fortnightly invitations are extended to clients, fostering a continuous learning journey to solidify customer partnerships.
Mr. Jagath Madanayaka at R-PAC – Topic: Color ManagementCharting the Path Forward: Empowerment through Knowledge Sharing
Conducting two sessions each month, the expertise is passed onto teammates, ensuring a legacy of learning and growth. These sessions encompass the latest advancements in DIC’s product portfolio, all driven by the relentless innovation of the DIC technical division. DIC Lanka is expecting three upcoming sessions for the month of September.
About DIC Lanka
As an innovative force, DIC Lanka stands united by a shared vision, fostering a “one team, one family” ethos. Through continuous innovation, DIC Lanka shapes industry landscapes, achieves goals, and ultimately delights customers, making a profound impact in the realm of printing and inks.
